Amazon Company Background Research Paper Example | Topics and Well Written Essays - 2250 words

virago Company Background - Research Paper ExampleFor effective focal point f its network relations, the company has, in addition to its Seattle headquarters, an additional office at Coffeyville, state of Kansas. Additionally, Amazon.com has global websites in the US, UK, France, Germany, Canada and Japan with a view of serving the domestic consumers of its products and service. With more than eight thousand full quantify employees, the company is able-bodied to have effective intercourse with its customers within the online or network relationships. In this regard, the placing of orders, learning of relevant information, following the progress of the order and online sale of products and services are transactions which are cause during the network relationships. The company values its employees as the most important resource in effective management of network relationships between the company and its employees.The management of network relationships includes effective and effi cient communication between the Amazon sellers and the customers. Customers are provided with an interface of creating user accounts through which their communication with the sellers will be facilitated. Through these accounts, the users are able to view the companys variety of products and make necessary inquiries. This is then followed by making or orders by the customers. The orders are consequently processed by the companys employees within the various subsidiaries and retail shops. The companys policy provides for professionalism and potence in communication. which includes giving the customers appropriate feedback on the progress of the orders. Additionally, the subprogram of communication within the company is in support of enhanced relationship between the sellers and the customers. This is aimed at ensuring effectiveness and quality in the provision of services and products to the companys market. Call Centers for Facilitating Relationships The company has call centers K ennewick, dreadful Forks and Huntington within the US. Additionally, Amazon.com Inc. has call centers in Cape Town, South Africa and Hyderabad, India. These call centers play the most significant routine of enhancing network communications between the customers and the sellers of the companys products (Ratnasingham 1). The activities in the call centers employ information and communication technology in addition to the utilization of telecommunication networks in order to efficiently meet the inevitably of consumers for information. More importantly, the consumers are enabled to inquire about the various details on the companys products and indeed achieve an enhanced shopping experience. In addition to the communication with the customers, the data centers play a office staff of coordinating the activities of the various